Refund policy

TERA SKIN | Return & Refund Policy

Effective Date: October 12, 2026

At Tera Skin, we are committed to providing quality skincare and wellness products that support beauty from the inside out. Your satisfaction matters to us, and we strive to ensure every order arrives correctly and in excellent condition.

Returns & Exchanges

Due to the personal nature of skincare products, dietary supplements, and gummies, all sales are final, except for eligible damaged, defective, incorrect, or lost orders and where otherwise required by applicable law.

We do not accept returns, refunds, or exchanges for buyer's remorse, changes of mind, personal preferences, or dissatisfaction with individual product results.

Damaged, Defective, or Incorrect Products

If you receive an incorrect, damaged, defective, or misprinted product, please contact Tera Skin Customer Support within 30 days of receiving your order.

Include your order number, a brief explanation of the issue, and clear photographs of the product and packaging.

We will review your claim and notify you whether a replacement or refund has been approved.

Approved replacements are generally shipped within 5 business days, subject to product availability and fulfillment processing.

Approved refunds will be issued to your original payment method.

Lost Packages

Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

We will review the shipping information and coordinate with our fulfillment partner to determine the appropriate resolution.

Refund Exemptions

Refunds or replacements are generally not provided for:

Buyer's remorse or changes of mind.
Opened or used products, except where legally required.
Incorrect or incomplete shipping addresses supplied by the customer.
Unclaimed or refused deliveries.
Orders refused by customs because products are restricted in the destination country.
Orders returned because the recipient failed to pay applicable customs duties or taxes.

Additional reshipping charges may apply to packages returned due to customer-related delivery issues.

Order Cancellations

Orders may enter processing shortly after purchase. Once an order has been prepared or entered fulfillment, cancellation and refund requests may no longer be possible.

Please contact us promptly if you need to request a cancellation.

Bundles & Promotional Offers

All skincare and wellness bundles follow the same return and refund policy as individual products.

If a product within a bundle arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We will review the affected product for an appropriate replacement or refund.

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the transaction.

If your refund has not appeared, please contact your financial institution or Tera Skin Customer Support.

Product Satisfaction

Individual skincare and wellness results may vary. We cannot guarantee specific cosmetic or wellness outcomes, and dissatisfaction with results does not automatically qualify a used product for a refund.